Tucia Docs

How Tucia works from your first photo to delivery, how to create your account, and what to have ready before your first order.

The three ordering steps: add photos and instructions in one workspace, review the price and delivery, and pay with credits, PayPal or a card.

A five-minute walkthrough of a whole order, from New order to Being edited.

Start a new order, drop your photos into the workspace, and follow the uploads.

Send a delivered order back for changes, by note on the photo or by message.

Apply a code on the Pay step, and what each rejection message means.

Take one photo or a whole delivery, from the Edited tab or from our email.

Work through every reason the sign-in form refuses you, most likely first.

Supported formats, RAW files and XMP sidecars, reference images, deleting photos, delivered file names, and how long we keep your files.

What each order status means, how to track an order, message your editor, request a revision, approve the result or cancel.

What a credit is worth, your account balance, buying credits, coupons, gift cards, receipts and refunds.

Profile and receipt details, password, email address, how long a session lasts, and closing your account.

Sign-in problems, failed uploads, refused coupons, missing edited photos, expired links and paused orders.

Terms we use, turnaround and file limits, and the policies that apply to every order.