Profile settings
The General tab of Settings: your name, company, country and time zone, the teammates copied on order emails, and the details your receipts are printed from.
The General tab holds the details we use when we address you on orders, invoices and delivery emails: your name, your company, your country and your time zone. It is also where you list the teammates who get a copy of every order email, and where you fill in the details your receipts are printed from.
Before you start
Select Settings in the top bar. It opens on the General tab, a page headed Account settings. The page has two sections, each with its own panel and its own save button:
- Profile —
How we address you on orders, invoices and delivery emails. - Receipt details —
Your receipts are generated from these details.
The two sections save separately. Changing your profile does not touch your receipt details, and the other way round.
Steps
Fill in your profile
- First name and Last name — both required, up to 20 characters each.
- Company — up to 100 characters.
- Country / area — pick from the list. It starts on
Select a country. - Time zone — pick from the list. Its hint reads
Delivery times and deadlines are shown in this zone.
As soon as you change something, the bar at the bottom of the panel shows an amber dot and Unsaved changes., and Save profile turns green.
Copy teammates on order emails
Under Notify teammates the hint reads These addresses get a copy of every order notification. Press Enter to add one.
Type an address and press Enter (a comma, or clicking outside the box, does the same). It turns into a chip above the box. To remove one, select the × on its chip.
An entry that is not a valid email address stays in the box with a message such as "chloe.northlightstudio.com" is not a valid email address. Fix it or clear the box before saving.
Save the profile
Select Save profile. The bar reads Saves this section only. Receipt details and API credentials save separately. and the toast Profile saved confirms the save.
Fill in your receipt details
Scroll to Receipt details, fill in the fields (see the table below) and select Save receipt details. The toast Receipt details saved confirms it.
411 14 Göteborg
Receipt details
Your receipts are generated from this section, and what you save here appears on every receipt — including receipts issued before you filled it in.
| Field | What to put in it |
|---|---|
Company or full name |
The name the receipt is made out to. Up to 100 characters. |
Registered address |
Street, city, state or province, and postal code. Each line prints as you type it. Up to 300 characters. |
Country / area |
Picked from the list. |
VAT / GST / Tax ID |
Optional. Printed as Tax ID: …. |
Billing email |
Optional. Leave blank to show your sign-in email. |
Phone number |
Optional. Printed as Tel: …. |
A receipt counts as incomplete while Company or full name or Registered address is empty. It still opens, with the notice Your receipt details are incomplete above it — see Billing history and receipts.
Classic version
If your account can still use the classic Tucia site, a third section, Classic version, appears at the bottom of the page. It has one link, Open the classic version, with the note Opens client.tucia.com in a new tab. You stay signed in here. Accounts that only use the new portal do not see this section.
Rules and limits
- First name and Last name are required and hold 20 characters each. Company and the receipt fields hold 100 characters each, the registered address 300.
- What you type is saved as typed. Nothing is capitalized or reformatted for you.
- Country / area and Time zone only accept values from their lists.
- A save button stays grey until its own section changes. Hover it and it says
No changes to save yet. - If a save fails, the toast
Could not save your profile(orCould not save your receipt details) appears with the reason. Your typing stays on screen, so you can fix it and save again.
What happens next
Nothing else changes on your account: your sign-in address is not on this page. To change the address you sign in with, use the Email tab — see Change your email address.
Related
- Change your email address
- Team members — people who work on your orders with their own sign-in
- Billing history and receipts
- Turnaround time — the dates your time zone applies to