Skip to content
Esc
↑↓navigate↵open⌘Jpreview
On this page

Change your password

Set a new password on the Security tab, read the password rules and strength bar, reset a password you cannot remember, or set a first password if you signed up with Google.

You change your password on the Security tab of Settings. You need your current password to do it; if you cannot remember it, reset it from the sign-in page instead.

Before you start

Select Settings in the top bar, then the Security tab. The page is headed Security and has one section, Password: Change the password you use to sign in to Tucia.

If you signed up with Google and have never set a password, the section looks different — see If you sign in with Google below.

Steps

Enter your current password

Type the password you use today in Current password. The eye icon at the end of the box shows what you typed.

Choose a new one

Type it in New password. Three rules sit under the box from the start, each with a dash until it is met and a green tick once it is:

  • 8–100 characters
  • At least one letter
  • At least one number

Under them is a suggestion, Mix upper and lower case letters for a stronger password. Once you start typing, a bar appears with a label: Too short, Okay or Strong.

Update the password

Update password turns green once your current password is filled in and the new one meets the three rules. It reads Updating… while it works, then the toast Your password has been updated confirms it and both boxes are cleared.

From Too short to Strong
Security
Password
Change the password you use to sign in to Tucia.
Your password is protected by industry-standard encryption, both in transit and at rest. We never store it in a readable form and no one at Tucia can see it.
Current password
New password
8–100 charactersAt least one letterAt least one numberMix upper and lower case letters for a stronger password
Changing your password signs you out of app.tucia.com on your other devices.Update password
Security
Password
Change the password you use to sign in to Tucia.
Your password is protected by industry-standard encryption, both in transit and at rest. We never store it in a readable form and no one at Tucia can see it.
Current password
•••••••••••
New password
••••••
Too short
8–100 charactersAt least one letterAt least one numberMix upper and lower case letters for a stronger password
Changing your password signs you out of app.tucia.com on your other devices.Update password
Security
Password
Change the password you use to sign in to Tucia.
Your password is protected by industry-standard encryption, both in transit and at rest. We never store it in a readable form and no one at Tucia can see it.
Current password
•••••••••••
New password
•••••••••••••
Strong
8–100 charactersAt least one letterAt least one numberMix upper and lower case letters for a stronger password
Changing your password signs you out of app.tucia.com on your other devices.Update password
Security
Password
Change the password you use to sign in to Tucia.
Your password is protected by industry-standard encryption, both in transit and at rest. We never store it in a readable form and no one at Tucia can see it.
Current password
New password
8–100 charactersAt least one letterAt least one numberMix upper and lower case letters for a stronger password
Changing your password signs you out of app.tucia.com on your other devices.Update password
Your password has been updated

How the bar reads your password

Label When you see it
Too short The password is under 8 characters, however many other rules it meets. The bar is a third full, in amber.
Okay It is long enough but does not have both a number and a mix of upper and lower case. Two thirds full, amber.
Strong At least 8 characters, a number, and upper and lower case letters. Full, in green.

Okay is good enough to save: Update password only needs the three rules in the list. Mixing upper and lower case is a suggestion, not a requirement.

If you sign in with Google

If you created your account with Sign in with Google, your account has no password and does not need one. The Security tab then reads How you sign in to Tucia. and explains:

You sign in to Tucia with Google, so your account doesn't need a password. If you'd like to sign in on a device where signing in with Google isn't convenient, you can set one up.

An account that signs in with Google
Security
Password
How you sign in to Tucia.
You sign in to Tucia with Google, so your account doesn’t need a password. If you’d like to sign in on a device where signing in with Google isn’t convenient, you can set one up.
On the next page, enter emma@northlightstudio.com and we’ll email you a link to set your password.Set a password

Set a password takes you to the password page on tucia.com. Enter the email address you sign in with and we email you a link to set a password. After that you can sign in either way: with Google, or with your email and the new password.

If you forgot your password

You cannot change your password inside the portal without the current one. Go to tucia.com/auth/forgot-password — or select Forgot password? on the sign-in page — enter your email address, and we email you a link to set a new one.

Rules and limits

  • The new password must be 8 to 100 characters and contain at least one letter and one number. Hover a grey Update password and it tells you what is missing: Enter your current password, or New password must be 8–100 characters and include at least one letter and one number.
  • The new password has to be different from the current one. If it is the same, the box shows Choose a password that is different from your current one.
  • If the current password is wrong, the toast Could not change your password appears with the reason and nothing is changed.
  • There is no list of signed-in devices in the portal. Changing your password is the one control you have: it signs out every other device at once.

What happens next

  • Every other device signed in to app.tucia.com is signed out at that moment. To use Tucia there again, sign in with the new password.
  • The device you changed it on stays signed in. You stay on the Security tab.
  • We send an email to your sign-in address to say the password was changed. If you did not change it, write to support@tucia.com straight away.