Order progress & revisions
What each order status means, how to message your editor, request a revision, or approve the result.
Once you have paid, your order moves through a small set of statuses until it is closed — Being edited, Ready for your review, Being revised, Closed, and sometimes Waiting on your reply. Everything happens on the order page: the order name and status at the top, a card that says what happens next, and the Submission, Messages and Edited tabs. This section explains each status and every action you can take along the way.
In this section
Order statuses explained
Being edited, Being revised, Waiting on your reply, Ready for your review, Closed, Draft and Canceled, and what moves an order between them.
Read
Track an order
Status tabs, order rows, search and pagination in your order list.
Read
Message your editor
Ask a question or add detail on the Messages tab of an order.
Read
Paused orders
Why an editor pauses an order, and how one reply resumes it.
Read
Review the result
Compare before and after, zoom in, and find earlier versions on the Edited tab.
Read
Request a revision
Send an order back for changes by marking the photo or ticking a box on a message.
Read
Approve an order
Close the order when you are happy, and what happens if you do nothing.
Read
Cancel an order
The 15-minute window after placing an order, and how your credits come back.
Read
Related
- Revision policy on the main site.
- Download edited photos and Storage and expiry for getting your edited photos.