Though we work hard trying to provide perfect services for every customer, we do make mistakes sometimes. In case our work does not entirely meet your expectations, we are prepared to revise it.
The revision will only be guaranteed free of charge if the request complies with the following guidelines:
After the order is delivered, you can send a free revision request within 14 days. When the above deadlines are passed, the order will be automatically closed.
If the order is approved or automatically closed, you are still entitled to request a free revision within 14 days from the date of approval.
When you request a free revision, the service scope of the original order should not be changed, and the instructions for revision should not conflict with the instructions that you initially provided.
Our team strives to achieve 100% customer satisfaction, but we reserve the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: unreasonable changes in initial order instructions; taking advantage of our services and obvious abuse of revision option.
If you ask for extra services or new requirements in your revision instructions, additional charges may be implemented for the revision process to begin. However, each case will be reviewed individually in order to get the clear point and make a decision that satisfies both sides.
Revision normally takes a similar amount of time as the first edit. The exact turnaround time may vary depending on the complexity of your instructions.