Privacy Policy

Effective Date: 2025-07-12

This Privacy Policy explains how Tucia (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website (www.tucia.com, “Website”) and related services, features, or applications (collectively, “Services”).

1. Information We Collect

We may collect information from and about users (“you”, “your”) through the following channels:

  • Information you provide during account creation or service requests;
  • Usage data from your interactions with the Website or Services;
  • Metadata or technical information provided automatically by your browser, device, or third-party integrations.

2. How We Use Your Information

We use collected information to deliver and improve our Services, communicate with you, and ensure a secure, personalized experience. Examples include:

  • Account setup and authentication (name, email, password);
  • Customer support, order tracking, and personalized communication;
  • System operation, troubleshooting, and fraud prevention;
  • Service optimization through usage data such as IP address, browser version, and page visits (anonymized where possible);
  • Aggregate trend analysis to improve performance and relevance of our offerings.

3. Account and Personal Data

When you create an account, we store your name, email address, and encrypted password. This information is used solely to allow you to access your account and services. We do not sell, rent, or share this data with any third party.

You may choose to provide additional details to receive more customized support or features. You may request to cancel your account or delete submitted data at any time by contacting us.

Upon deletion, your data will no longer be accessible within the platform, but residual copies may continue to exist in our secure backups due to standard cloud infrastructure and data retention processes. These residual copies are not publicly accessible and will be permanently purged over time.

4. Third-Party Sign-In Services

You may choose to sign up or log in to Tucia using a third-party identity provider such as Google or Apple . When you do so, we receive certain account information from the provider you authorize, such as your name, email address, and a unique user ID associated with your Google or Apple account.

We do not receive your password or any sensitive data from these providers. The data we collect through these login methods is used solely for account authentication, user identification, and personalized service delivery. Your information will never be sold or shared with third parties.

You can revoke Tucia’s access to your Google or Apple account at any time through your respective provider's account settings:

5. Image Uploads and User Content

Images you upload to Tucia are stored in secure private cloud storage and accessed only by authorized employees and systems for the purpose of providing editing services. We will not use, share, or publish your images—original or edited—without your explicit written permission.

You may request permanent deletion of your submitted images at any time. Upon deletion, the original files and their edited versions will be removed from our active systems. However, small-size preview thumbnails may persist by default unless you request their removal. As with all deletions, residual backup copies may continue to exist temporarily due to system architecture.

6. Payment & Financial Information

All payments are processed securely by third-party platforms such as Stripe and PayPal. Your payment credentials (e.g., card number, CVV, expiry date) are not transmitted to or stored by Tucia.

For more details, please refer to their official security documentation:

7. Data Retention

We retain your uploaded and edited files for up to 180 days by default. After that, high-resolution versions may be automatically deleted, while lower-resolution thumbnails may persist unless otherwise requested. You may contact us at any time to request full deletion of all associated images.

8. Your Rights & Choices

You may:

  • Update or correct your account information at any time;
  • Request deletion of specific images or your full account;
  • Withdraw consent for marketing communications or promotional updates.
  • Request permanent deletion of your entire account and all associated data, including image files, order history, and login credentials;

We will respond to all deletion or access requests within a reasonable timeframe.

9. Security Measures

We implement technical and organizational safeguards to protect your data, including encrypted storage, role-based access controls, and secure backups. However, no system is 100% immune to intrusion, and we cannot guarantee absolute security.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The effective date at the top of this page reflects the latest version. Your continued use of Tucia's services constitutes acceptance of any changes.

If you have any questions or concerns, please contact us at support@tucia.com .