We may collect and receive information about users of the website and/or services ("users", "you" or "your") from various sources, including: 1) through your user account if you register on the website; 2 your use of the website and services; and 3) from third-party websites and services.
The primary reason that we collect certain personal information is to provide the best possible level of customer service. It enables us to deliver product announcements, system updates and special offers as well as provide convenient and personalized user access and improve the features and usability of our products.
We may collect information and use it for internal business purposes in a number of situations, for example:
- Personal information such as name, e-mail address, contact preferences to deliver and support our products and services;
- Tracking information about your visit from the browser or mobile application on your computer or mobile device, including IP address, cookies and the pages you request — to analyze trends, administer the site, track your navigation of the site, deliver relevant advertisements and gather broad demographic information for aggregate use (note that IP addresses are not linked to "personally identifiable information");
- Aggregate information from multiple users without personally identifying individuals, such as geographic region and browser version, to improve understanding of customer needs and provide relevant services.
When you sign up for a Tucia account, we only ask you to provide your name, an email address, and to set a random password in order to access your account online. The information collected, including the password, will be stored securely in our database and is used purely to enable you to access and use the services on our website. This information will not be sold, rented or provided to any third-party. You may voluntarily provide additional information about yourself to enable us to provide more personalized information or services you are requesting.
You may contact us to terminate your participation in the services at any time and/or delete information and material you have submitted to us. If you request to cancel your account or delete any content you submitted, it will no longer be accessible to you or others who may access the service, but there may continue to be residual copies of such information due to the nature of the computer system's operation and ongoing data back-up and archiving.
When you upload images to the website, the images will be stored in private cloud storage and only available to and utilized by our employees and systems responsible for providing services to you. The images you submitted to us, including derivative retouched/edited images from your submission, will not be sold, rented or provided to any third party, and will not be published in our portfolios unless you have explicit consent and grant us your permission to do so.
You may contact us to delete the images that you have submitted to us at any time. When the images are deleted from your account, they will no longer be accessible to you or others who may access your account, but there may continue to be residual copies due to the nature of the computer system's operation and ongoing data back-up and archiving.
All payment transactions are securely processed through Paypal or Stripe. Your financial information is transmitted only to Paypal or Stripe and does not pass through our servers. There are no circumstances under which we ask or store your credit card information (e.g., credit card number, type, expiration date).
To learn more about the technical details, please visit security documentation at https://www.paypal.com/webapps/mpp/paypal-safety-and-security and https://stripe.com/docs/security/stripe