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Contact us

In order to provide professional help for more customers, currently we only provide Email-based support. We always respond within 24 hours, usually much less than that.

LARGE FILES

upload@tucia.com

You can send large images files by WeTransfer or Dropbox, and they will be showing up in your Tucia account by next morning.
GENERAL SUPPORT

support@tucia.com

Once your email is received, one of our team members will get back to you as soon as possible, usually in a few hours.
BUSINESS INQUIRIES

eva@tucia.com

Need to set up a business account, or have an idea about how we could partner up or work together? We'd love to hear it.
WHITE HAT

howard@tucia.com

Found a security vulnerability? Please visit Bug Bounty Program and let us know right away

Why Email?

In 99% of situations, we need customers to send images or other files for our evaluation, and we will usually send back images or links. We found that an email is much more intuitive and effective than trying to interpret image pixels on a phone call.

If you do not receive a response within 48 hours, please contact us again, possibly from a different Email address.