Ask before you pay
Send our team a question about the price on the Review step — unusual edits, large batches or a deadline — without changing or holding your order.
Every photo you want edited costs 1 credit, but some jobs raise questions first: a heavy composite, a few hundred photos from one shoot, or a deadline you need confirmed. The Review step has a small box at the bottom of the page for exactly that.
It is a message, not a quote request that blocks anything: your order stays as it is, and you can still pay for it yourself while you wait for the answer.
Where it is
On Review, scroll past How pricing and delivery work. The last section is titled Ask before you pay: “Unusual edits, large batches or a deadline — tell us and we’ll reply with a price. Your order stays as it is.”
Steps
Describe what you want to know
Type in the box. The placeholder shows the level of detail that gets a useful answer: “e.g. I have 200 more photos from the same shoot — is there a volume price?” Say how many photos, what kind of work, and by when.
Send
Select Send. It reads Sending… while it works, and stays inactive until you have typed at least two characters.
Carry on
The box is replaced by a confirmation: “Thanks — we have your question. Our team will reply on this order shortly, and you can still place the order yourself in the meantime.”
- Still not right after a revision? We refund you in full.
- If what you asked can’t be done with today’s tools — like reading a number plate from a tiny, blurry CCTV still — we tell you and refund it.
- Still not right after a revision? We refund you in full.
- If what you asked can’t be done with today’s tools — like reading a number plate from a tiny, blurry CCTV still — we tell you and refund it.
- Still not right after a revision? We refund you in full.
- If what you asked can’t be done with today’s tools — like reading a number plate from a tiny, blurry CCTV still — we tell you and refund it.
Rules and limits
- Your question needs at least two characters before Send works. Very long questions are cut at 3,000 characters.
- The question is saved on the order as a message, and our reply is posted on the same order. We also email you when we reply. Once the order is placed, both are on its Messages tab.
- Sending the same text twice on the same order does not add a second copy.
- Asking does not hold, change or reprice the order. Order total and Proceed to Checkout stay exactly as they were.
- If the answer changes what you need — for example you decide to send fewer photos — go back with Back to photos & instructions, change the order, and select Continue to review again.
What happens next
The question goes to our team, who reply on the order. For anything urgent, you can also write to support@tucia.com and quote the order number.