Account & security
Your profile and receipt details, password, sign-in email, team members, how signing in works, and closing your account.
Everything about your account lives under Settings in the top bar of the Client Portal. Settings opens on a row of tabs: General, Security, Email, Team, Billing and Billing history. The first four are covered here; the last two are in Billing & credits.
Settings belongs to the account owner — the person who signed up. Team members you invite see only Orders and Drafts; the Settings entry is not there for them.
In this section
Profile settings
The General tab: your name, company, country and time zone, the teammates copied on order emails, and the details your receipts are printed from.
Read
Change your password
The Security tab: set a new password, read the password rules, or set a first password if you signed up with Google.
Read
Change your email address
The Email tab: ask for a new sign-in address and confirm it from both mailboxes within 24 hours.
Read
Team members
The Team tab: invite editors and coordinators, decide who can pay with your balance, and turn access off.
Read
Sign-in and security
Where you sign in, how long a session lasts, what Session expired means, and how to sign out.
Read
Close your account
How to ask us to delete your photos or close your account, and what is removed.
Read
Related
- Privacy policy on the main site.
- Billing history and receipts for the details printed on a receipt.
- I cannot sign in if the sign-in page refuses you.