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I cannot see my edited photos

The Edited tab is empty, a version you were expecting is missing, or a photo shows no preview. Here is what each of those means and what to do.

You opened the order to look at the finished photos and they are not there, or only some of them are.

Most likely causes

  1. The order has not been delivered yet. While the order shows Being edited, the Edited tab shows the empty state No edited photos yet with the line “Your photos are with our editors. We will email you the moment the first version is ready.” Nothing is wrong — check Estimated delivery in the facts line under the order name. While the order shows Being revised, the tab still shows the previous version until the new one arrives, and the card under the order name reads Your editor is working on your revision. See Order statuses explained.

  2. You are on a different tab. An order that is waiting on your reply, or that has unread messages from your editor, opens on Messages rather than Edited, because the reply matters more than the photos at that moment. Select Edited, or View edited photos on the card under the order name, to see the delivery.

  3. Only the newest version is shown. After a revision, the tab shows the latest version on its own, labeled Latest. Show the earlier version (First delivery) at the bottom adds the version before it, labeled Earlier version, with its own photos and its own download button. Earlier versions are read-only.

  4. A new version is still being checked. A delivery that has not passed our internal check is not shown, and you keep seeing the previous version until it has. If your editor told you a new version is on its way and the tab still shows the old one, that is usually why — give it a little time, then ask on the Messages tab.

  5. Some files never show a preview. Browsers cannot display every file type. When a delivered file has no preview, the compare view says This preview is not available. The file itself is complete: download it with the icon in the photo’s corner and open it in your own software. See Supported photo formats.

  6. The Before side is empty in the compare view. The view says The original photo is no longer available for comparison. The delivered photo is unaffected — only the original is no longer there to compare against.

  7. You are looking at an old page. The order page loads its data when you open it. If you have had the tab open since before the delivery, reload the page in your browser before assuming anything is missing.

If that did not help

Send a message on the Messages tab of the order — that is the fastest route, because it goes to the person working on your photos. Include:

  • Which version you expected: the First delivery, or Revision 1, Revision 2 and so on.
  • The file names you cannot find, as you uploaded them.
  • What you see instead: the empty state, an older version, or a photo with no preview.

If the photos were delivered a long time ago and the links no longer work, that is a different problem — see A download link has expired.