Limits and timelines
Every number in this guide in one table — file limits, text lengths, prices, time windows and link validity — each with the page that explains it.
Every limit and every time window the Client Portal enforces, in one place. If a number appears anywhere else in this guide, this table is where it comes from.
| What | The number | Where it applies |
|---|---|---|
| Size of one uploaded file | 500 MB | Supported photo formats |
| Accepted file types | 24 photo extensions, plus 2 sidecar extensions (xmp, xmp.zip) |
Supported photo formats |
| Files uploading at the same time | 3, the rest wait in the queue | Upload photos |
| Photos in one order | Set per account and shown in the workspace header, for example 14 / 20 photos. New accounts start at 5; many accounts have no limit. XMP sidecars do not count. |
Upload photos |
| Orders in progress at the same time | Set per account. New accounts start at 3; an order counts once it has a photo and until it closes. | Upload photos |
| New orders you can start | 300 in 24 hours | Upload photos |
| Project name | 50 characters | Write editing instructions |
| Project instructions for one order | 5,000 characters | Write editing instructions |
| Instructions needed before Review | Any one of: 4+ characters of project instructions, a marked area, a whole-photo note, a group’s instructions | Write editing instructions |
| One common request | 6 to 100 characters | Common requests |
| Note for a whole photo, or for a group | 1,000 characters | Annotate a photo |
| Text of a marked area on a photo | 3 to 300 characters | Annotate a photo |
| Question in Ask before you pay | At least 2 characters | Ask before you pay |
| One message on an order | 3 to 5,000 characters | Message your editor |
| Messages you can send | 300 in 24 hours | Message your editor |
| Search keyword in your order list | 5 to 50 characters | Track an order |
| Coupon code | 5 to 39 characters | Coupons |
| Gift card code | 4 to 39 characters | Gift cards |
| Price of one credit | US$8.00 | Credits and pricing |
| Credits per photo | 1 for each photo to edit; reference images are free | Credits and pricing |
| Smallest amount you can pay online with PayPal or card | US$0.50 | Review and pay |
| Photo size that triggers the small-photo warning on Review | Under 1,600 pixels on the long side | Review and pay |
| Cancel an order after paying | Within 15 minutes; the credits return to your balance | Cancel an order |
| Ask for one more revision after an order closes | Within 14 days | Request a revision |
| An order in Ready for your review closes on its own | 14 days after delivery | Approve an order |
| Delivery estimate | 24 hours for up to 6 photos to edit, about 3 hours more per extra photo | Turnaround time |
| How far the estimate may move before payment stops you | 6 hours | Turnaround time |
| Full-resolution photos stay available | 180 days after delivery | Storage and expiry |
| Session with Remember me ticked | 30 days | Sign-in security |
| Session with Remember me unticked | 12 hours | Sign-in security |
| Sign-in link sent by email | 10 minutes, and it works once | Sign-in security |
| Order link inside an order email | 15 days | Sign-in security |
| Email-change confirmation links | 24 hours, and both must be opened | Change your email address |
| How often you can request an email change | Once every 24 hours | Change your email address |
| New password | 8 to 100 characters, with at least one letter and one number | Change your password |